Company name: West65 Spa d.o.o
Tax Identification Number (PIB): 113837806
Company Registration Number: 21933210
Business address: Omladinskih Brigada 86, West65 Tower
Registered office: Višnjićeva 8, Belgrade, Republic of Serbia
Bank account for payments: 160-6000001759888-95
All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
Consumers are entitled to submit complaints for the purpose of exercising their rights in accordance with the
Consumer Protection Law of the Republic of Serbia and other applicable regulations.
A consumer may submit a complaint regarding services provided by West65 Spa d.o.o in one of the following ways:
West 65 Wellness & Spa
Omladinskih Brigada 86, West65 Tower
11070 New Belgrade, Republic of Serbia with the indication:
“Complaint”
Upon request, the consumer is obliged to provide proof of purchase together with the complaint (receipt copy, payment confirmation, bank statement, or other relevant documentation).
Consumers may submit complaints in cases of inability to use the webshop platform exclusively if such inability is caused by West65 Spa d.o.o.
Consumers may submit complaints in cases of inability to use the webshop platform exclusively if such inability is caused by West65 Spa d.o.o.
West65 Spa d.o.o shall not be liable for webshop unavailability caused by:
Complaints related to the webshop may be submitted using the same procedures as service complaints.
West65 Spa d.o.o shall, without delay, issue a written confirmation of receipt of the complaint or confirm receipt electronically, including the reference number under which the complaint is registered.
A response to the complaint shall be provided no later than eight (8) days from the date of receipt, in written or electronic form.
The response shall include:
The deadline for resolving a complaint may be determined by mutual agreement between the service provider and the consumer.
If resolution within the agreed deadline is not possible for objective reasons, the service provider may request the consumer’s consent to extend the deadline.
An extension may be granted only once.
On behalf of West65 Spa d.o.o., we are committed to protecting the privacy of all our customers. We collect only the necessary, basic information about customers/users and data required for business operations and user communication, in accordance with good business practices and to provide high-quality service. We give customers the option to choose, including the ability to decide whether they want to be removed from mailing lists used for marketing campaigns. All customer/user data is strictly protected and accessible only to employees who require it to perform their job. All employees of West65 Spa d.o.o. (and business partners) are responsible for complying with the principles of privacy protection.
When entering credit card information, sensitive data is transmitted over a public network in a secure (encrypted) form using SSL protocol and PKI system, currently among the most advanced cryptographic technologies. The security of data during purchase is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank’s pages. At no point are credit card details accessible to our system.
In the event of a refund, whether partial or full, and regardless of the reason, refunds shall be processed
exclusively through the same payment card used for the original transaction
(VISA, EC/MC, Maestro, Amex, Dina), in accordance with bank procedures.
Value Added Tax (VAT) is included in the price. There are no hidden or additional charges.
